IMPORTANT SAFETY RECALL NOTICE
PLEASE CONTACT US AT 800-668-3899 

Dear Consumer, 
It is our highest priority to provide great quality products to our customers.

This notice is to provide details regarding the recall of Model/Sku Number # 490/30 and 21502/36+1 of our Chandelier products. 
It has come to our attention that these chandeliers can fall from the ceiling unexpectedly due to an inferior, manufactured “loop” at the top of the fixture.
The dates the problematic items have been sold were: 
490/30: 1/1/07 through 6/25/10 
21502/36+1: 9/26/08 through 8/12/09

The defective part in question is called the “loop”.  See below photographs of the defective loop. We need you to confirm if this is the loop you have. (**Please note- this only applies to the loop in the enclosed photograph** Any other loop is 100% ok and are not part of this recall**)  

INSTRUCTIONS:  
Please follow the following steps if your item does match the picture:
1) Please inform us with your order number to confirm that you *do* have the loop as pictured.    
     You can inform us by:
     Phone: 800-668-3899
     Email: orders4000@gmail.com 
     Fax: 732-751-1297
2) Take a picture of the loop you have to verify you indeed have the incorrect part. 
3) Once we confirm you indeed have the incorrect loop you should IMMEDIATELY turn the power off at the fuse box, and remove the chandelier.

Please follow the following steps if your item does not match the picture:
Please inform us with your order number to confirm that you *do not* have the loop as pictured. You can inform us by
Phone: 800-668-3899
Email: orders4000@gmail.com
Fax: 732-751-1297
 
Thank you for your prompt attention to this important matter. We regret the inconvenience that this problem may cause and appreciate your cooperation.